Shipping policy

At Lungora™, we are committed to providing reliable, efficient, and transparent shipping services for every order. Please review the details below regarding order processing, tracking, and delivery.

General Shipping Information

Processing Time:
All orders are processed within 1–3 business days (Monday to Saturday) after payment confirmation. Orders placed on weekends or holidays will be processed the following business day.

Special Process Products:
For select items that require additional processing, delivery times may extend to 5–15 days. Any extended timeframes will be clearly noted on the product page.

Shipping Confirmation:
Once your order has shipped, you’ll receive a confirmation email with your tracking number and a link to track your order. Please allow up to 24–48 hours for tracking details to become active.

Shipping Area:
We currently ship to most international destinations. If your country or region is not supported, your order will be canceled and refunded in full.

Shipping Fees & Delivery Times

Free Shipping:
We offer free standard shipping on all orders — no minimum required.

Estimated Delivery Times:

  • United States: 5–15 business days after processing

  • Canada, UK, EU, Australia: 7–18 business days

  • Please note: Delivery times are approximate and may vary due to factors like customs, public holidays, or peak periods.

Carriers We Use

We ship with trusted major carriers including UPS, FedEx, DHL, Royal Mail, and local postal services, based on your location and order size.

Tracking Your Order

You can track your shipment using the tracking link provided in your confirmation email. Didn’t receive it?
Please check your spam folder or contact us at support@lungora.com.
You can also visit our “Track My Order” page on our website for real-time updates.

Customs, Duties & Taxes

For international orders, any applicable customs duties, taxes, or tariffs are the responsibility of the customer. These charges may be applied once the package reaches your country.

Order Modifications & Cancellations

Modify Order/Address:
Need to make changes? Contact us at support@lungora.com within 12 hours of placing your order. We’ll do our best to update your details before processing begins.

Cancel Order:
Cancellations must be requested before 7:00 PM (GMT) on the same day of purchase. If your order is already in transit, you can refuse delivery. Once returned to us, we’ll process your refund within 1–2 business days.

Returns & Exchanges

Return Policy:
We accept returns within 30 days of delivery as long as the product is unused and in its original condition.
To initiate a return, contact us at support@lungora.com for instructions.

Damaged or Defective Items:
If your product arrives damaged or defective, please email us with your order number and photos of the item. We'll resolve the issue quickly — often with a full refund or replacement.

 Undeliverable or Incorrect Addresses

  • It’s the customer’s responsibility to ensure the shipping address is accurate and complete.

  • Orders returned due to incorrect address may incur additional shipping fees for resending.

  • We do not ship to PO Boxes or APO/FPO military addresses at this time.

 Contact Us

Have questions about shipping or your order?

📧 Email: support@lungora.com
📞 Phone: +1 (307) 400-1147

Your Satisfaction is Our Priority

We aim to make your experience with Lungora™ smooth, secure, and satisfying. If you encounter any issues with your order or delivery, please reach out — we’re here to help every step of the way.